Terms & Conditions Policy by Bella Luna
Please read this page before booking any of the services provided.
Except where the law demands, all personal and sensitive information provided by my clients will be treated as private and confidential. Anything that is discussed during our sessions will be treated with the utmost confidence and will never be disclosed to anyone without your permission.
Payment must be received one week from the date of the invoice or before the session, whichever comes first. Please note, some services require a deposit.
I receive payment through PayPal at firstname.lastname@example.org, cash (for a face-to-face session), or BACS transfer (for UK bank account holders).
I am willing to carry out a session if you are up to 10 minutes late. However, the session will still end at the allocated time. If you are more than 10 minutes late for a session it will be treated as a no-show and payment will not be refunded.
Cancellations, Rearrangements & Refunds
If you wish to rearrange an appointment more than 48 hours in advance, I will transfer the monies already paid. Any more than 3 rearranged appointments will lead to a 50% transfer of the monies already paid.
If you have booked a service and wish to cancel, a full refund will be given if 72 hours’ notice or more is provided. In circumstances of less than 72 hours’ notice and there will be no refund option available. A full refund excludes any required deposit, such as with the Soul Plan Readings.
I reserve the right to refuse a service to anyone. Reasons that I may refuse you service includes, but is not limited to, intoxication (alcohol or other substances), rude or aggressive behaviour, unrealistic expectations and vague commitments. In these circumstances, a full refund will be provided if payment has already been received.
Unfortunately I will not provide any services to anyone under the age of 18 (without exception). I will, however, provide healing to an under 18 with the written permission of a parent or guardian.
I will not provide a reading for third parties as I believe this to be unethical. I can send healing to third parties; however, the healing will be sent with consent attached – if the persons higher self does not wish to receive the healing, there is nothing I can do about this.
Gift certificates must be used within one year from date of purchase.
I do not predict the future. I provide guidance and advice according to what information I receive, sometimes I receive more details, and other times less, this is just how it goes. I am of the firm belief that our futures are not completely set in stone and free will plays a huge part in how our lives turn out. Therefore, any information received regarding the clients future should be interpreted as speculation and not hard fact.
If you are seeking healing for a specific ailment of either the body, mind or soul, please be aware that the healing goes where it is needed most, this might not necessarily be where you think it is most needed, and thus you might not always recognise it has been received. Healing should not be a substitute for medical care.
I do not engage in anything I deem to be ‘dark magic’. This includes, but is not limited to, curses, hexes, possessions, hauntings and demons.
Complaints & Testimonials
If you have a complaint about a service provided, please email me directly or through the contact us page and use ‘complaint’ as the subject heading.
If you would like to write a testimonial regarding the service you received, please email me directly or through the contact us page and use ‘testimonial’ as the subject heading.
By seeking one of my services, you acknowledge that I am not a licensed medical professional, psychologist, lawyer or financial adviser and that my services are not to be sought as a replacement for such individuals.
Under UK law, I must state that my services are for guidance and entertainment purposes only; your decision to act upon any advice given in my sessions is your responsibility and based on your own free will.
By purchasing a service from me, you agree that you will not hold me responsible for the actions you take as a result of my services. I provide guidance, advice and my own opinion during my sessions; it is your responsibility what you do with such information.
By agreeing to these Terms & Conditions, you will not hold me responsible for any damage arising as a result of actions taken in response to any of my services.